The Mansion Boutique Hotel

Customer Service is good. friendly crew

Perfect place to stay when exploring other nearby spots that kids enjoy like the hotel itself.

The mansion was good like a good mansion should. Many activities makes me active like a good active should. This place is best like a vest and no pests so come here to rest and make it your nest while they make you their guest with a friendly ges…. TURE! The villas are massive and not low and their foods flavor will never taper and never fade. Going to this place where you can race on bikes not trikes for nights you can take a hike like mike and play with a kite and run for fun but the fun isnt done so i will wont take a chill pill and still bust out some positive rhymes. Btw this place is super nice so go eat some rice and… CHICKEN NUGGIES!!

Kudos to the management who hired the friendliest and most accommodating staff. From check in to check out, the staff were incredibly friendly and helpful. A special shout out to Ms. RHEA who went above and beyond. My eldest kid said this is one of the best places she ever went to and I seldom hear her compliments when we go out of town. Highly recommend this hotel 🥰

On arrival a gate-house guard let us in without instructions. After a few minutes of confusion we found the reception. We could see that it is just as it looks the photos; a beautiful quality built and very well maintained sparkling clean boutique hotel. We went to their 'Sunset Grill’ restaurant and seated by lovely staff, a little to eager to take our food order. The room was cool and music was calm and ambient. Exhale, after a long drive - perfect … Suddenly things erupted as the gentle music switched to blaring, loud "Happy Birthday too you” .. the staff waiting our order burst into loud clapping hands. Repeat and repeat the song in different versions, and the clapping! I went out to the garden but it was also playing outside! I was out on the grass oval before I was far enough away from it, my wife and kids following. It eventually subsided so we returned and tried to and relax, but the birthday group was now shouting. A few pesky flies arrived and persisted, and more shouting so we set up outside. I ordered a NZ white wine at 1,900p, and it wasn't pre-chilled..!? We tried to relax and chill the wine, but many more flies, so we go back inside, but flies are inside too. The food came out and it was good, but stone cold mash potato - I dislike being served cold food, and I cant stand flies on us. We went back for dinner after 9pm. I ordered the steak and explained to the new staff shift that my lunch had been cold and to make sure the dinner was hot, especially the potato. It came out stone cold, again! .. with the worse steak I'd ever seen. Right at that moment about 9:40pm as the food arrived they started switching out the lights! We got up and left, forfeiting the food they already had us sign for. The next day while enjoying the beautiful hotel I notice the pool-bar by was not staffed, I found a staff and ordered 2 Budweiser but they only have 1 in stock. The coffee shop was not staffed either, nor the pizza bar. I walked to the restaurant and ordered pizza at the pool, but I am told I’m not allowed to eat it anywhere but in the resto, or in our room!?! The breakfast was awful - nicely cooked but bad choices of products; we forfeit our second day. Then the last day lunch was finally everything terrific! Lastly on the F&B, there was no water source for guests. So the reception kindly refilled our bottles with a source in the back office. The room is very nice and a good size, good AC and has views, but the bed was very hard foam with thin cheap sheets that are too small. Roll over, re-tuck the sheet, repeat, roll, re-tuck. No gowns nor toiletries either. I cannot understand why such a beautiful facility can have so many silly flaws. It is so close to being everything we look for - Boutique, Kid friendly, clean, play ground, games room and great staff with good swimming pools. Such a shame because I don't think we would return, mainly because of the bed. Quality Pillow Mattress Toppers and sheet set wo

I love your place. Perfect for the family. The management though seriously needs to improve their Sunset Grille restaurant. We ordered four cheese pizza but you can barely see any cheese topping. Tasted really dry! Serving portions for sharing are really small. Kare kare had a few breaded pork fillets. Not the kare kare we all loved. Bbq was too salty..lists goes onand on. I'm sorry I'm thorn if we would still go back.